Service Agreement Terms
Scope
Our services are limited to the specific deliverables outlined in the signed contract. Any additional work requires a separate agreement. We work closely with clients to define clear project boundaries and expectations before beginning any work.
Payment
Payment terms are net 30 days from invoice date. We reserve the right to charge interest on late payments at a rate of 1.5% per month. We accept all major credit cards, bank transfers, and other standard payment methods.
Ownership
Upon full payment, the client receives ownership of the deliverables. We retain ownership of pre-existing materials and general programming knowledge. All intellectual property rights are transferred to the client after the final payment is received.
Warranty
We provide a 30-day warranty for defects in workmanship. This warranty does not cover changes in requirements or issues caused by third-party services. Our team will promptly address any bugs or issues that fall within the warranty period at no additional cost.
Liability
Our liability is limited to the total amount paid for the project. We are not responsible for consequential damages or lost profits. We recommend that clients maintain appropriate backups and disaster recovery plans for all systems.
Customer Support & Contact
Get in Touch
Support Hours
For urgent support outside of business hours, please email eric@teamteddy.net and a team member will respond as soon as possible.